TABLE OF CONTENTS
Summary
This article is mainly aimed at DSLs and trusted users that are likely to receive emails relating to concerns/profiles.
All users can set up their own email preferences. This will allow you to choose which emails you feel you should/shouldn’t receive depending on your levels and responsibilities.
The preferences that are displayed vary depending on if you are a Designated Safeguarding Lead, Trusted User or a Basic User.
How to manage your notification preferences
To set up your email notifications you will need to follow the below steps:
- Log in to MyConcern by clicking on Safeguarding Concerns under My Establishments and My Features
- Click on the person icon in the top right-hand corner and select My Preferences
- Click Show next to 'Concern', 'Profile' and ' Tasks' to view all options
- Your preferences can be amended by switching the toggles between On or Off
- Once you have amended your preferences, click Save at the bottom of the page
Common issues/Troubleshooting
- If you are not receiving email notifications after amending your preferences, please check your junk/spam folders
(If the emails are not in junk/spam, please submit a ticket via the button in the help and support portal)
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