How to log into MyConcern and understanding the portal

TABLE OF CONTENTS

• Summary
• How to log in
• Common Issues/Troubleshooting

Summary

This article will explain how to log into the different features available within the MyConcern bundle, and how to gain access to them. This article is aimed at anyone who is required to log into MyConcern.

Once you have been added as a user to MyConcern, you will receive an email containing a link to activate your account and create your password. Once you have done this, you are ready to log in.

How to log in
 To log in you will firstly need to go to https://login.thesafeguardingcompany.com/ and enter your email address and password and click the blue ‘log in’ button.

You will then be taken to an area which is called the portal. The portal allows you to access all establishments and products from one place.

You will see ‘My Establishments’ listed on the left and ‘My Features’ listed on the right.

You will need to click onto the required establishment name on the left and the features you have access to will then appear on the right. 
 
 

You can then click into the feature you wish to access on the right. By clicking on the feature, you will be taken directly into that feature.

Common Issues/Troubleshooting

You may experience an issue whereby users log into the portal but show as ‘pending’ in the admin section of MyConcern/Staff Safeguarding, this is resolved by ensuring staff follow the above steps and click into the relevant product under ‘My Features’.