Setting up departments and job titles

TABLE OF CONTENTS

• Summary
• How to set up departments and job titles

Summary

To apply a ‘Department’ and ‘Job Title’ to your user profiles in MyConcern, you will need to enable the settings in ‘Admin’ and set up your own bespoke set of ‘Departments’ and ‘Job Titles’.

This will allow you to search for specific users by ‘Department’ and ‘Job Title’ and generate reports on concerns raised by or a specific ‘Job Title’ or ‘Department’. 

Note: You will need to have ‘Account Admin’ permission to carry out this action.

How to set up departments and job titles

1. Click on the Admin tab at the top of the screen
   
   
2. Click on Users
   
   
3. Click edit under User Profile Management
    
4. If you wish to use both features, you will need to turn the toggles on for both Job titles and Departments
    
5. Once the toggles are on, you will need to add your own job titles and departments by clicking Create
   
   
6. After you have created a list of job titles and departments, click Save at the bottom of the screen 
   
   Please note that Job titles and departments cannot be deleted only edited once created.